The company that runs Grand Burstin’s Folkestone Ranked the UK’s worst hotel chain for the eighth year in a row.
Britannia received a 1-star rating in most categories including hygiene and value for money, in a survey on guest experiences.
It was implemented by a consumer group who? After questioning 4,000 clients.
Britannia also received only one star for its common areas and two stars for customer service.
One guest described the budget brand – which averages £ 58 a room per night – as a “dirty cottage”.
Overall, it scored 37% customer points, compared to Sofitel, which had 86% making it # 1, overtaking the Premier Inn # 1.
Who comes after the secret inspectors? I found stained towels, scattered bristles, and pillows “weaker than the bookmarks” when visiting the Grand Burstyn in Folkestone during the summer.
Watch the inspection of your hotel room
The simulated germs experiment also showed troubling cleaning flaws among the guests.
The investigation was captured on camera.
After the video was released, a Britannia spokesperson told Which ?: “We are fully committed to providing a safe environment for visitors.
“We have so far spent around £ 2m on Covid-19 precautions, but we accept that there is more to do.”
Grand Burstin has a Tripadvisor rating of 2.5 and mixed guest reviews.
One review from these previous years reads: “Nice welcome from receptionist, lovely large clean room with a nice view of the harbor.
“Good shower, ample tea and coffee in the room, reasonable breakfast although it could have been hotter.”
“The hotel itself is a little rough around the edges but has themed bags. It is located very well in the port and the staff is generally nice and friendly.”
